What is the PETRONAS Shop?
PETRONAS Shop is a one-stop shop where you can shop for authentic PETRONAS merchandise, vouchers, souvenirs, and more.
PETRONAS Shop is a one-stop shop where you can shop for authentic PETRONAS merchandise, vouchers, souvenirs, and more.
What is the product range offered by PETRONAS Shop?
We offer a wide range of exclusive PETRONAS merchandise, ranging from apparel such as t-shirts, jerseys, and jackets that come in a wide range of sizes, to accessories such as bags, eyewear, and more. We’re continuously introducing new designs, so be sure to always visit us to get your hands on the latest merchandise!
We offer a wide range of exclusive PETRONAS merchandise, ranging from apparel such as t-shirts, jerseys, and jackets that come in a wide range of sizes, to accessories such as bags, eyewear, and more. We’re continuously introducing new designs, so be sure to always visit us to get your hands on the latest merchandise!
Do I have to register with PETRONAS Shop to make purchases?
You do not need to register with PETRONAS Shop to make purchases. However, registering as a member with us will allow you to get a faster checkout time and the latest updates on PETRONAS Shop’s latest merchandise. All PETRONAS staff and dealers also enjoy the best deals when they register as a member with us.
You do not need to register with PETRONAS Shop to make purchases. However, registering as a member with us will allow you to get a faster checkout time and the latest updates on PETRONAS Shop’s latest merchandise. All PETRONAS staff and dealers also enjoy the best deals when they register as a member with us.
How will I know if my online registration was successful?
Upon successful registration, you will receive an acknowledgment email with instructions on how you can activate your account.
Upon successful registration, you will receive an acknowledgment email with instructions on how you can activate your account.
I did not receive the acknowledgement email and was not able to activate my account. What should I do?
Please check your Spam or Junk folders as the email may have been sent there. If you are still not able to find it, kindly email at mesralink@petronas.com or call 1300-88-8181.
Please check your Spam or Junk folders as the email may have been sent there. If you are still not able to find it, kindly email at mesralink@petronas.com or call 1300-88-8181.
What should I do if I have any enquiries or complaints?
Is PETRONAS Shop and PRYSM the same?
They are different. PETRONAS Shop is your one-stop shop for authentic PETRONAS products. You can find products from brands such as Setel, PRYSM, PETRONAS Twin Towers Gift Shop, and Petrosains. PRYSM is one of the brands that are available on the shop.
They are different. PETRONAS Shop is your one-stop shop for authentic PETRONAS products. You can find products from brands such as Setel, PRYSM, PETRONAS Twin Towers Gift Shop, and Petrosains. PRYSM is one of the brands that are available on the shop.
Is my PRYSM account still valid on PETRONAS Shop?
Yes, you may still login to your PRYSM account on the PETRONAS Shop.
Yes, you may still login to your PRYSM account on the PETRONAS Shop.
Is PETRONAS Shop available on the Setel app?
Yes, you can find PETRONAS Shop on the Setel app. Just open the Setel app and you’ll see “PETRONAS Shop” on the app’s homepage. Alternatively, you can also shop at www.setel.com/PETRONAS-Shop.
Yes, you can find PETRONAS Shop on the Setel app. Just open the Setel app and you’ll see “PETRONAS Shop” on the app’s homepage. Alternatively, you can also shop at www.setel.com/PETRONAS-Shop.
Is this a scam or fake website?
No, PETRONAS Shop has been created to provide customers a one-stop shop for all authentic PETRONAS products.
No, PETRONAS Shop has been created to provide customers a one-stop shop for all authentic PETRONAS products.
Can I buy multiple types of products from the shop in one purchase?
Yes, you may purchase multiple items from a wider range of PETRONAS products, all from the PETRONAS Shop.
Yes, you may purchase multiple items from a wider range of PETRONAS products, all from the PETRONAS Shop.
Are the items on PETRONAS Shop authentic?
Yes, they’re official PETRONAS products.
Yes, they’re official PETRONAS products.
As a PETRONAS staff/ dealer, do I still get to enjoy the PETRONAS staff/dealer discount?
Yes, you will still enjoy the same PETRONAS staff/dealer discounts on PETRONAS Shop.
Yes, you will still enjoy the same PETRONAS staff/dealer discounts on PETRONAS Shop.
What do I earn if I shop at PETRONAS Shop?
Pay with Setel and earn Mesra Rewards points with every purchase, excluding vouchers. The Mesra Rewards points can be used to redeem Mesra rewards such as fuel, vouchers, and more.
Pay with Setel and earn Mesra Rewards points with every purchase, excluding vouchers. The Mesra Rewards points can be used to redeem Mesra rewards such as fuel, vouchers, and more.
What happened to https://www.petronasmerchandise.com?
I don’t have a Mesra Card, how can I earn Mesra Rewards points for my purchases here?
You may sign up for a Setel account and activate your virtual Mesra card within the app. Once you have done so, pay for your purchase with Setel, and automatically earn Mesra Rewards points with every purchase for selected products.
You may sign up for a Setel account and activate your virtual Mesra card within the app. Once you have done so, pay for your purchase with Setel, and automatically earn Mesra Rewards points with every purchase for selected products.
Can I purchase without creating an account on PETRONAS Shop?
Yes, you may purchase without a login. We recommend creating an account or enjoy a seamless shopping experience with your Setel account with our one-click checkout and earn Mesra Rewards points with every purchase for selected products.
Yes, you may purchase without a login. We recommend creating an account or enjoy a seamless shopping experience with your Setel account with our one-click checkout and earn Mesra Rewards points with every purchase for selected products.
I have a Setel account. Can I use it to login into PETRONAS Shop?
Yes, you may. Enjoy a seamless payment experience with Setel, try the one-click checkout and earn Mesra Rewards points with every purchase for selected products.
Yes, you may. Enjoy a seamless payment experience with Setel, try the one-click checkout and earn Mesra Rewards points with every purchase for selected products.
Why is PETRONAS Shop set up on Setel.com?
When you shop at www.setel.com/PETRONAS-Shop, you will be able to enjoy better convenience when you log in with your Setel account, select one-click checkout, pay with Setel, and automatically earn Mesra Rewards points with every purchase for selected products.
When you shop at www.setel.com/PETRONAS-Shop, you will be able to enjoy better convenience when you log in with your Setel account, select one-click checkout, pay with Setel, and automatically earn Mesra Rewards points with every purchase for selected products.
Are the prices still the same?
Yes, we offer PRYSM products on the PETRONAS Shop at the same prices you enjoy and love. Remember to shop conveniently with our seamless one-click checkout when you pay with Setel and earn Mesra Rewards points with every purchase for selected products.
Yes, we offer PRYSM products on the PETRONAS Shop at the same prices you enjoy and love. Remember to shop conveniently with our seamless one-click checkout when you pay with Setel and earn Mesra Rewards points with every purchase for selected products.
Do I have to register with PETRONAS Shop to make purchases?
You do not need to register with PETRONAS Shop to make purchases. However, registering as a member with us will allow you to get a faster checkout time and the latest updates on PETRONAS Shop’s latest merchandise. All PETRONAS staff and dealers also enjoy the best deals when they register as a member with us.
You do not need to register with PETRONAS Shop to make purchases. However, registering as a member with us will allow you to get a faster checkout time and the latest updates on PETRONAS Shop’s latest merchandise. All PETRONAS staff and dealers also enjoy the best deals when they register as a member with us.
How will I know if my online registration was successful?
Upon successful registration, you will receive an acknowledgement email with instructions on how you can activate your account.
Upon successful registration, you will receive an acknowledgement email with instructions on how you can activate your account.
How do I register as a PETRONAS staff membership account?
Simply Continue with Setel and proceed to Verify as PETRONAS staff on the My Account page. Fill in the required details and complete the registration by verifying the email in your inbox.
Simply Continue with Setel and proceed to Verify as PETRONAS staff on the My Account page. Fill in the required details and complete the registration by verifying the email in your inbox.
I already have a Setel account. Can I use it to log into PETRONAS Shop?
Yes. PETRONAS Shop is powered by Setel and all users are registered as Setel users. Logging in to PETRONAS Shop with your Setel account is as simple as one click login via Connect with Setel. Then, enjoy a seamless payment experience with Setel, try the one-click checkout and earn Mesra Rewards points with every purchase for selected products.
Yes. PETRONAS Shop is powered by Setel and all users are registered as Setel users. Logging in to PETRONAS Shop with your Setel account is as simple as one click login via Connect with Setel. Then, enjoy a seamless payment experience with Setel, try the one-click checkout and earn Mesra Rewards points with every purchase for selected products.
I already have a PETRONAS Shop account registered to my email address. Can I still use the same account?
If you already have a PETRONAS Shop account, log in to your account using your email address and password. Proceed to the My Account page and click Continue with Setel to start connecting your existing account to a Setel account. Once the process is completed, all your existing information and orders will be safely displayed within a single account.
If you already have a PETRONAS Shop account, log in to your account using your email address and password. Proceed to the My Account page and click Continue with Setel to start connecting your existing account to a Setel account. Once the process is completed, all your existing information and orders will be safely displayed within a single account.
As a PETRONAS staff/ dealer, do I still get to enjoy the PETRONAS staff/dealer discount?
Yes, you will still enjoy the same PETRONAS staff/dealer discounts on PETRONAS Shop.
Yes, you will still enjoy the same PETRONAS staff/dealer discounts on PETRONAS Shop.
After I registered as a PETRONAS staff, I did not receive the verification email and was not able to activate my account. What should I do?
Please check your Spam or Junk folders as the email may have been sent there. If you are still not able to find it, kindly email at mesralink@petronas.com or call 1300-88-8181.
Please check your Spam or Junk folders as the email may have been sent there. If you are still not able to find it, kindly email at mesralink@petronas.com or call 1300-88-8181.
How do I register as a PETRONAS dealer membership account?
Similar to the staff registration, simply Continue with Setel and proceed to Verify as a PETRONAS dealer on the My Account page. Fill in the required details and our admins will start the review process for your account. When the review process is completed, your application status will be notified through the email you applied.
Similar to the staff registration, simply Continue with Setel and proceed to Verify as a PETRONAS dealer on the My Account page. Fill in the required details and our admins will start the review process for your account. When the review process is completed, your application status will be notified through the email you applied.
I am a PETRONAS staff and also a PETRONAS dealer, can I enjoy both membership benefits?
Yes. You can now enjoy both offerings to PETRONAS staff and dealers under a single account. Follow the registration process for both PETRONAS staff and dealers above and you are ready to go.
Yes. You can now enjoy both offerings to PETRONAS staff and dealers under a single account. Follow the registration process for both PETRONAS staff and dealers above and you are ready to go.
I already have a PETRONAS staff/dealer account, can I still use the same account in PETRONAS Shop?
If you already have a PETRONAS staff account, simply Continue with Setel and connect to your old account on the My Account page. Enter your existing staff/dealer account email address and password. Once the process is completed, all your existing information and orders will be safely displayed within a single account.
If you already have a PETRONAS staff account, simply Continue with Setel and connect to your old account on the My Account page. Enter your existing staff/dealer account email address and password. Once the process is completed, all your existing information and orders will be safely displayed within a single account.
What is happening to PETRONAS merchandise store?
PETRONAS merchandise store will be disabled starting from 25 July 2023, Tuesday, as the service will be directed to PETRONAS Shop in order to provide a one-stop shopping centre for all PETRONAS-related items.
PETRONAS merchandise store will be disabled starting from 25 July 2023, Tuesday, as the service will be directed to PETRONAS Shop in order to provide a one-stop shopping centre for all PETRONAS-related items.
When will the transition occur?
It will start from 27 June 2023 onwards up till 25 July 2023.
It will start from 27 June 2023 onwards up till 25 July 2023.
What will happen to my user account on PETRONAS merchandise store?
Users will still be able to login to the account after 25 July 2023, however, no purchase can be done from the website from 25 July 2023 onwards.
Users will still be able to login to the account after 25 July 2023, however, no purchase can be done from the website from 25 July 2023 onwards.
Will my login credentials remain the same on PETRONAS Shop?
There are two ways to ensure user have the same credentials on the PETRONAS Shop website.
There are two ways to ensure user have the same credentials on the PETRONAS Shop website.
User will receive an email regarding to the agreement with the consent form from PETRONAS Shop. Once user submit the form, PETRONAS Shop will assist users to create an account on PETRONAS Shop. User may then login with the same credential once received the successful account creation email.
The second option, user may register as a new account user on PETRONAS Shop with the same login credentials as PETRONAS merchandise store
User will receive an email regarding to the agreement with the consent form from PETRONAS Shop. Once user submit the form, PETRONAS Shop will assist users to create an account on PETRONAS Shop. User may then login with the same credential once received the successful account creation email.
The second option, user may register as a new account user on PETRONAS Shop with the same login credentials as PETRONAS merchandise store
How can I migrate my account and personal information to PETRONAS Shop Website?
User will receive an email regarding to the agreement with the consent form from PETRONAS Shop. Once user submit the form, PETRONAS Shop will assist in creating an account on PETRONAS Shop. User may then login with the same credential once the successful account creation email has been received.
User will receive an email regarding to the agreement with the consent form from PETRONAS Shop. Once user submit the form, PETRONAS Shop will assist in creating an account on PETRONAS Shop. User may then login with the same credential once the successful account creation email has been received.
Will my order history and purchase details be transferred to PETRONAS Shop?
No, the order history and purchase details will stay within PETRONAS merchandise store. User will have the new order history and purchase details when user starts placing orders with PETRONAS Shop.
No, the order history and purchase details will stay within PETRONAS merchandise store. User will have the new order history and purchase details when user starts placing orders with PETRONAS Shop.
What will happen to my saved items or shopping cart on PETRONAS merchandise Store?
The saved items on the wishlist or shopping cart on PETRONAS merchandise store will not be removed up till 31 December 2023. The saved items will not be transferred to PETRONAS Shop. Users may manually search the wishlist items on PETRONAS Shop website to re-add to the new PETRONAS Shop wishlist account.
The saved items on the wishlist or shopping cart on PETRONAS merchandise store will not be removed up till 31 December 2023. The saved items will not be transferred to PETRONAS Shop. Users may manually search the wishlist items on PETRONAS Shop website to re-add to the new PETRONAS Shop wishlist account.
Will there be any product selection or pricing changes on PETRONAS Shop?
How will customer support be handled on PETRONAS Shop?
Can I still access my invoices and receipts from past purchases on PETRONAS Shop?
What payment methods will be available on PETRONAS Shop?
Setel Pay
Online payment (Excluding Setel voucher)
PETRONAS back charge
Will my personal data be securely transferred to PETRONAS Shop?
PETRONAS Shop will not have access to users' personal information unless user has registered an account on PETRONAS Shop or summited a consent agreement form via email.
PETRONAS Shop will not have access to users' personal information unless user has registered an account on PETRONAS Shop or summited a consent agreement form via email.
Are there any changes to the privacy policy or data protection practices on PETRONAS Shop?
Please refer to the privacy policy and data protection practices here for further reference.
Please refer to the privacy policy and data protection practices here for further reference.
Will my loyalty points or rewards be carried over to PETRONAS Shop?
No, the loyalty points or rewards are unable to be carried over to PETRONAS Shop.
No, the loyalty points or rewards are unable to be carried over to PETRONAS Shop.
Are there any new features or benefits on PETRONAS Shop that I should be aware of?
PETRONAS Shop provides multiple languages including English, Malay, Chinese Simplified, and Tamil. Delivery timeframes for available stocks - 3-5 working days after PO is raised with approval in SMART GEP PETRONAS Shop provides personalized recommendations. User may find the personalized recommended items under “You may also like” Users are able to rate and review the purchased items on PETRONAS Shop.
PETRONAS Shop provides multiple languages including English, Malay, Chinese Simplified, and Tamil. Delivery timeframes for available stocks - 3-5 working days after PO is raised with approval in SMART GEP PETRONAS Shop provides personalized recommendations. User may find the personalized recommended items under “You may also like” Users are able to rate and review the purchased items on PETRONAS Shop.
How can I provide feedback or report any issues during the transition process?
During the transition period, user may provide feedback or report any issue by: Calling PETRONAS Mesralink: 1300-88-8181 or Drop us an email: mesralink@petronas.com
During the transition period, user may provide feedback or report any issue by: Calling PETRONAS Mesralink: 1300-88-8181 or Drop us an email: mesralink@petronas.com
Will there be any downtime during the transition, and if so, how will it be communicated?
Are any additional information or resources available to help me with the transition?
Yes, please refer to the step-by-step transition guide here.
Yes, please refer to the step-by-step transition guide here.
Will there be any changes to the return/refund policies on PETRONAS Shop?
Please refer to the return/refund policies here for further reference.
Please refer to the return/refund policies here for further reference.
Is there an installment payment plan?
Yes, you may select buy now pay later payment option offered by MobyPay upon checkout. You may enjoy 3 months 0% installment with any debit or credit card. To understand further, kindly refer to INSTALLMENT PLAN.
Yes, you may select buy now pay later payment option offered by MobyPay upon checkout. You may enjoy 3 months 0% installment with any debit or credit card. To understand further, kindly refer to INSTALLMENT PLAN.
In the event of a refund, what are the refund methods available?
We provide full and partial refunds in the same payment method you used in your order purchase. At the same time, we will reach out to you to confirm the refund method to proceed with the refund. The available refund methods are Setel wallet, PETRONAS Shop voucher, credit card, and bank transfer.
We provide full and partial refunds in the same payment method you used in your order purchase. At the same time, we will reach out to you to confirm the refund method to proceed with the refund. The available refund methods are Setel wallet, PETRONAS Shop voucher, credit card, and bank transfer.
How can I pay for my order?
We accept payments via Online Payments e.g. credit/debit card, online bank transfer, Setel and most of other eWallets in Malaysia. For PETRONAS dealers and staff, we also offer payment option through PETRONAS account deduction.
We accept payments via Online Payments e.g. credit/debit card, online bank transfer, Setel and most of other eWallets in Malaysia. For PETRONAS dealers and staff, we also offer payment option through PETRONAS account deduction.
What currency will my purchases be in?
All transactions on this website are to be conducted and are payable in Ringgit Malaysia (MYR).
All transactions on this website are to be conducted and are payable in Ringgit Malaysia (MYR).
My payment transaction failed, what should I do?
How long does it take for the refund to be completed?
A refund would take 3 to 21 working days depending on the confirmed refund method.
A refund would take 3 to 21 working days depending on the confirmed refund method.
Setel Wallet - 3 to 5 working days
PETRONAS Shop voucher - 3 to 5 working days
Credit card & bank transfer - 21 working days
What are the payment methods available on PETRONAS Shop?
We accept various payment methods such as credit/debit card, online bank transfer, Setel and GrabPay. For PETRONAS dealers and staff, we also offer payment option through the PETRONAS account deduction.
We accept various payment methods such as credit/debit card, online bank transfer, Setel and GrabPay. For PETRONAS dealers and staff, we also offer payment option through the PETRONAS account deduction.
Is there a minimum purchase amount for MobyPay?
The minimum purchase amount is RM10. So, buy more to enjoy the convenience of paying with easy installment plan!
The minimum purchase amount is RM10. So, buy more to enjoy the convenience of paying with easy installment plan!
What happens if I am late on my repayment?
You will be given another grace period of 5 days to make the necessary repayment arrangements. During the grace period, the system will prevent you from making any further purchases using MobyPay to ensure that your debt does not exceed your repayment capability. If you have exceeded the grace period, and your payment still has not gone through, you will be charged a processing fee which was initially waived for the first three months together with a late payment fee.
You will be given another grace period of 5 days to make the necessary repayment arrangements. During the grace period, the system will prevent you from making any further purchases using MobyPay to ensure that your debt does not exceed your repayment capability. If you have exceeded the grace period, and your payment still has not gone through, you will be charged a processing fee which was initially waived for the first three months together with a late payment fee.
How do I apply for the installment plan?
You just need to select MobyPay 3 months 0% installment plan upon checkout.
You just need to select MobyPay 3 months 0% installment plan upon checkout.
Can I pay with part direct payment and part installment?
For now, you will have to separate your order into 2 different transactions.
For now, you will have to separate your order into 2 different transactions.
Will MobyPay affect my credit card balance?
No, the credit line extended by MobyPay is separate from your credit card. Purchases made using MobyPay will also not affect your credit card balance unless you utilise your credit card to repay your Mobypay installments. If this is your choice of installment repayment, your monthly installments will be deducted from your credit card via auto-debit.
No, the credit line extended by MobyPay is separate from your credit card. Purchases made using MobyPay will also not affect your credit card balance unless you utilise your credit card to repay your Mobypay installments. If this is your choice of installment repayment, your monthly installments will be deducted from your credit card via auto-debit.
Whom do I pay at the end of the day?
MobyPay will directly debit your debit or credit card (as specified during checkout) for the monthly installment. Your first installment will be auto-deducted upon checkout while the rest of the installments will be auto-deducted every 30 calendar days. All you need to do is to ensure that there are enough funds in the account for the deduction.
MobyPay will directly debit your debit or credit card (as specified during checkout) for the monthly installment. Your first installment will be auto-deducted upon checkout while the rest of the installments will be auto-deducted every 30 calendar days. All you need to do is to ensure that there are enough funds in the account for the deduction.
My first installment is higher than selling price divided by 3? Why?
The first payment may be slightly higher due to the rounding mechanism. Total 3 months payment will be exactly the same amount of the item that you purchase.
The first payment may be slightly higher due to the rounding mechanism. Total 3 months payment will be exactly the same amount of the item that you purchase.
What happens if my total purchase is more than my credit limit on MobyPay?
You may still purchase the items by paying the difference in your first installment e.g. total purchase is RM800 but credit limit is RM600
You may still purchase the items by paying the difference in your first installment e.g. total purchase is RM800 but credit limit is RM600
At checkout: Pay RM400
1st installment: Pay RM200
2nd installment: Pay RM200
How can I increase my credit limit?
You can apply at MobyPay website: www.Mobypay.my by providing any of the following document:
You can apply at MobyPay website: www.Mobypay.my by providing any of the following document:
Latest EPF statement
Latest pay slip
3 months bank statement or other income statement
Utility bills
Kindly note the more document you submit, the higher your chance of a higher credit limit.
Kindly note the more document you submit, the higher your chance of a higher credit limit.
What happens if I am not able to repay my monthly installment?
If you are unable to repay one monthly installment, the system is auto-configured to prevent you from making more purchases via MobyPay to get you back on track.
If you are unable to repay one monthly installment, the system is auto-configured to prevent you from making more purchases via MobyPay to get you back on track.
If I have an existing installment plan with MobyPay, may I apply for this installment?
You can make as many purchases as long as you are within your credit limit by MobyPay.
You can make as many purchases as long as you are within your credit limit by MobyPay.
What if there are not enough funds for auto-debit in my account?
If your payment is outstanding, you will be given a grace period of 48 hours to make the necessary arrangements to ensure that there are sufficient funds in your banking account for auto-debit or to change the repayment method.
During the stipulated grace period, you will be receiving email/telephone reminders for the necessary arrangements to be made.
If your payment is outstanding, you will be given a grace period of 48 hours to make the necessary arrangements to ensure that there are sufficient funds in your banking account for auto-debit or to change the repayment method.
During the stipulated grace period, you will be receiving email/telephone reminders for the necessary arrangements to be made.
What happens if I do not pay my bills at all?
This will be reported to various Credit Bureaus in Malaysia under trade reference. This negative remark may prevent you from securing future financial assistance from other financial institutions until you have repaid your debt.
This will be reported to various Credit Bureaus in Malaysia under trade reference. This negative remark may prevent you from securing future financial assistance from other financial institutions until you have repaid your debt.
What are the delivery charges?
The shipping fee for all products will be stated on the Cart page under the Summary section. The shipping fee will be deducted from the total order when you meet the minimum order value requirement.
The shipping fee for all products will be stated on the Cart page under the Summary section. The shipping fee will be deducted from the total order when you meet the minimum order value requirement.
How long does the delivery take?
Deliveries usually takes up to 7 business days.
Some of you might experience late shipping delivery due to processing time by warehouse and courier company, distance, weather conditions and failed delivery attempts by the courier company.
Deliveries usually takes up to 7 business days.
Some of you might experience late shipping delivery due to processing time by warehouse and courier company, distance, weather conditions and failed delivery attempts by the courier company.
Can orders be delivered to overseas addresses?
Currently, orders are only available for delivery within Malaysia.
Currently, orders are only available for delivery within Malaysia.
Can orders be delivered to anywhere within Malaysia?
Yes, orders can be delivered to all addresses within Malaysia except for P.O. Box addresses.
Yes, orders can be delivered to all addresses within Malaysia except for P.O. Box addresses.
Can I change my delivery address?
Once your order has been submitted, you are not allowed to change the delivery address.
Once your order has been submitted, you are not allowed to change the delivery address.
What happens if I am not at the delivery address to receive my order?
If the second (2nd) delivery attempt fails due to:
If the second (2nd) delivery attempt fails due to:
User being unreachable
Incorrect/incomplete contact number
Incorrect address
We will contact you for details for a final delivery attempt within 5 business days (after the 2nd delivery attempt). After the 5 business days, the parcel will be returned and your order will be refunded.
How can I cancel, return or exchange my order?
We regret to inform you that once orders have been successfully submitted, we are unable to process cancellations. However, if you wish to request a return or exchange, please refer to our guidelines here, where you'll find detailed instructions on the process.
We regret to inform you that once orders have been successfully submitted, we are unable to process cancellations. However, if you wish to request a return or exchange, please refer to our guidelines here, where you'll find detailed instructions on the process.
How can I find out whether my order was successfully processed?
We will send an Order Confirmation email to your registered email address. You can also check the status at the My Orders page.
We will send an Order Confirmation email to your registered email address. You can also check the status at the My Orders page.
How can I check the status of my order?
You can view your order status on the My Orders page.
You can view your order status on the My Orders page.
Would my ongoing order be impacted by this change?
None of your order(s) will be impacted by this change. It will be delivered to you within the stipulated timeline.
None of your order(s) will be impacted by this change. It will be delivered to you within the stipulated timeline.
How does a pre-order work?
To secure your item, full payment is due at checkout. Kindly allow a maximum of 14 working days for your order to be processed.
To secure your item, full payment is due at checkout. Kindly allow a maximum of 14 working days for your order to be processed.
How do I know if an item is available for pre-order?
All pre-order items will be marked "pre-order" and will have a longer shipping at the checkout page.
All pre-order items will be marked "pre-order" and will have a longer shipping at the checkout page.
What if I want to purchase a pre-order item together with items that are in stock?
The entire order will be held until the pre-order item has arrived and all the items can be delivered together. If you would like your in-stock purchases to be delivered first, kindly purchase the items separately.
The entire order will be held until the pre-order item has arrived and all the items can be delivered together. If you would like your in-stock purchases to be delivered first, kindly purchase the items separately.
I've purchased a pre-order item, when will I know the exact delivery date?
Since pre-order items are not readily available in our keeping, we are not able to guarantee the exact date your item will be shipped. Each pre-order item has an estimated shipping date but this may be subjected to changes without prior notice, some may be due to reasons out of our control (shipping, weather, stock level, etc).
Since pre-order items are not readily available in our keeping, we are not able to guarantee the exact date your item will be shipped. Each pre-order item has an estimated shipping date but this may be subjected to changes without prior notice, some may be due to reasons out of our control (shipping, weather, stock level, etc).
I've been waiting for too long! Can I cancel my pre-order?
By adding to cart and proceeding with payment, you have agreed to the wait time and our refund policy. In the event we are not able to fulfill your pre-order within the agreed timeline, we will reach out to you to facilitate a refund, accordingly.
By adding to cart and proceeding with payment, you have agreed to the wait time and our refund policy. In the event we are not able to fulfill your pre-order within the agreed timeline, we will reach out to you to facilitate a refund, accordingly.
While waiting for my pre-ordered items to be delivered, can I add-on items so they can be delivered together?
The pre-ordered items will be using a unique order number assigned to it. Any add-ons will require a new purchase where a new unique order number will be assigned. Therefore, the new order will be delivered separately.
The pre-ordered items will be using a unique order number assigned to it. Any add-ons will require a new purchase where a new unique order number will be assigned. Therefore, the new order will be delivered separately.
