Protect and secure your Setel Account via e-KYC!

With upgraded Setel Account, you can pay with your wallet safely and enjoy more benefits within the app.

Hero Banner Verified Safety Rewards

Upgrade and secure your Setel Account now!

With upgraded Setel Account, you can pay with your wallet safely and enjoy more benefits within the app.

Secure & Verify Your Account Today!

As regulated by Bank Negara Malaysia, Electronic Know Your Customer (e-KYC) is mandatory for Setel to verify customer’s identities by making sure your Setel Wallet is protected from unauthorized transactions. Complete these verification and to get your Setel Account upgraded and secured.
BenefitsBasic WalletUpgraded Wallet
Single Transaction Limit (Fuel Purchase)RM500RM800
Single Transaction Limit (Kedai Mesra & other non fuel purchase) RM500 RM2,000
Maximum Wallet BalanceRM500RM5,000
In-store & Online ShoppingYesYes
Wallet Sharing Feature (Setel Share)NoYes

Steps to upgrade your Setel Account!

Verify your Setel App account by providing your background information via the e-KYC process.

Screen More

Step 1

Click on UPGRADE YOUR ACCOUNT below your name to proceed.

Screen Ekyc 1

Step 2

Tap on UPGRADE NOW to proceed with your verification.

Screen Ekyc 3

Step 3

Complete the eKYC verification by providing your profession information, photo of your MyKad and a selfie.
Screen Ekyc 6

Step 4

You will be prompted when you have successfully upgraded your wallet.​
Top View Scan Ic

Tips for taking good photograph 🤳🧑

  • Scan your ID in well-lit areas but avoid direct lighting to prevent any glares.
  • Make sure that you have good internet connection.
  • Remove any external covers from your ID.
  • Submit a valid ID. We accept MyKad, MyPR and MyTentera.
  • Scan your ID against a background in a contrasting colour with no grid lines for better visibility.

Frequently asked questions

For purposes such as detection and prevention of fraud, your identification documents and facial verification are needed to ensure your documents are legit and indeed you are the same person. Setel Ventures Sdn Bhd assures that your personal details will not be shared or sold to any other parties, in accordance with the Personal Data Protection Act 2010 or other applicable laws. Kindly read and understand our privacy policy at setel.com/privacy..

Yes. You can retry again to submit your details for verification in order for you to upgrade your Setel Wallet limit.

You can chat with us via live chat or email us at hello@setel.com regarding your issue for further assistance.

Kindly make sure that your Setel App version has been upgraded to at least 1.80 and above to access this feature in the app.

Can’t find the answer you’re looking for? Reach out to our customer support team.

Upgrade your Setel Account today